BrightBubbles Payment & Refund Policy

BrightBubbles may provide customers with payment options such as Online Payment, Pay-after-Weighing, Cash on Delivery (COD), and the BrightBubbles Wallet for applicable orders. Available payment methods may vary depending on the order, laundry service, location, and operational conditions.

Online payments may be processed through a third-party payment gateway. Customers must provide valid payment information to complete the payment. After a successful payment, the order and/or payment status may be updated on the platform.

The amount displayed when an order is placed may be an estimate. The laundry may calculate the final amount after verifying the actual weight and items. If the final amount differs from the estimated amount, a revised bill may be shown for customer approval.

If Pay-after-Weighing is selected, payment will be required after the actual weight is determined and the final bill is generated. Depending on the applicable workflow, the final amount must be paid before order completion or delivery.

Where COD is available, the customer may pay the applicable amount in cash at the time of delivery. COD collections may be recorded in the delivery records and the rider's cash ledger.

The BrightBubbles Wallet may be credited through eligible refunds, adjustments, referral rewards, or other approved credits. Wallet balances may be used for eligible future orders and payments.

If a payment fails, the customer may be provided with an option to retry. Any temporary deduction or reversal will depend on the payment provider's processing time.

If multiple successful payments are verified for the same order, the duplicate amount may be eligible for a refund or wallet credit, as applicable.

Applicable taxes may be included in the final bill and will be managed in accordance with applicable laws and the BrightBubbles platform configuration.

Payment and/or order confirmation may be provided through in-app notifications, SMS, WhatsApp, email, or other available channels.

Customers may raise disputes regarding payment amounts, duplicate payments, failed payments, or billing issues through the BrightBubbles support system. Relevant transaction and order records may be used for verification.

Refunds will be processed only in eligible situations. Eligibility may depend on the order status, payment status, cancellation stage, service provided, and applicable policies.

A refund may be applicable in cases such as laundry/platform cancellation, duplicate payment, approved billing adjustment, approved lost or damaged item claim, applicable service failure, incorrect excess payment, or other approved circumstances.

For customer cancellations, the refund will depend on the cancellation stage and the applicable cancellation policy. A full refund will generally not be available once pickup or processing has started. Applicable cancellation charges may be deducted from the refund.

If the laundry cancels an order after a prior payment has been made, the eligible amount may be sent for refund processing.

BrightBubbles may cancel an order for operational, technical, fraud-prevention, service-availability, or other valid reasons. In such cases, any eligible prepaid amount may be refunded.

If the final amount after actual weighing is lower than the amount originally paid, the excess amount may be refunded or credited to the BrightBubbles Wallet, as applicable. If the final amount is higher, the remaining amount may be collected.

For an approved lost or damaged item claim, applicable compensation or a refund may be provided. The claim amount will be determined based on verification and the applicable policy.

Approved refunds may be processed through the original payment method, the BrightBubbles Wallet, or another approved method. The method may depend on the situation and the original payment method.

A wallet refund will be credited to the customer's BrightBubbles Wallet balance and may be used for eligible future transactions.

Where a COD refund is applicable, it may be processed through wallet credit, bank transfer, or another approved method, depending on the situation. The customer may be required to provide the necessary refund details.

After a refund is initiated, the actual credit time may depend on the payment provider, bank, wallet, or selected refund method. Delays caused by third-party processing are outside BrightBubbles' direct control.

For orders placed using a coupon discount, the refund will be calculated based on the actual amount paid and the applicable coupon terms. Automatic restoration of the coupon is not guaranteed.

Subscription refunds will depend on the applicable subscription terms. Used services, consumed weight, expired benefits, or redeemed benefits will generally not be refundable unless specifically approved.

Refunds will generally not be applicable where the customer has provided incorrect information, has repeatedly been unavailable for pickup or delivery, the service has been properly completed and delivered, the cancellation occurred at a non-refundable stage, coupon or referral abuse or fraud is involved, or applicable terms have been violated. Exceptions required by applicable law may apply.

Customers may raise a support ticket regarding a refund amount or status. BrightBubbles will review relevant order, payment, refund, delivery, and claim records to resolve the issue.

BrightBubbles may update this Payment and Refund Policy based on operational, legal, payment-provider, or service requirements. An updated policy will become applicable once published on the website or application, unless otherwise specified.

For assistance with payments, refunds, billing, or transactions, please contact the BrightBubbles support team.