BrightBubbles Privacy Policy
Last Updated: 31 August 2026
At BrightBubbles, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our web platform, mobile applications, and laundry care services.
Information We Collect
- Your name and contact details
- Mobile number and email address
- Pickup and delivery addresses
- Order and laundry service details
- Payment and transaction information
- Information you provide when contacting customer support
- Reviews, ratings, feedback, and claims
- Device and technical information required to operate the service
- Location information when required for pickup, delivery, or live tracking
How We Use Your Information
- Process and manage your laundry orders
- Arrange pickup and delivery
- Provide order estimates and revised bills
- Process payments, refunds, and wallet adjustments
- Send order updates and important notifications
- Provide customer support
- Handle complaints, disputes, and lost/damaged-item claims
- Improve our services and user experience
- Prevent fraud, misuse, and unauthorized activity
- Provide relevant offers, coupons, and promotional communications where permitted
Location Information
Some features, such as pickup/delivery tracking and delivery operations, may require location information.
Location data is used only for purposes connected with providing the relevant service, such as tracking a delivery partner during an active delivery or verifying an authorized check-in.
Payments
Payments may be processed through third-party payment providers. BrightBubbles does not need to store your complete card, UPI, or banking credentials on its own systems.
Payment-related information may be shared with the payment provider when necessary to complete or verify a transaction.
Communications
These communications may relate to your orders, payments, account, support requests, or service updates.
Where applicable, promotional communications may include offers, reminders, coupons, or re-engagement messages.
- In-app notifications
- SMS
- Phone calls
Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet-based service can guarantee complete security of information.
Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain order and transaction records, resolve disputes and claims, meet legal/accounting/regulatory requirements, and prevent fraud and misuse.
When information is no longer required, we may securely delete or anonymize it where appropriate.
Your Choices and Rights
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw certain permissions or consent
- Opt out of promotional communications
Children's Privacy
BrightBubbles is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.
Third-Party Services
BrightBubbles may use third-party services for functions such as payments, messaging, maps, analytics, storage, and other operational requirements.
Those services may process information according to their own privacy policies and terms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
When we make significant changes, we may provide an appropriate notice through our website or application.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact BrightBubbles through the contact details provided on our website or application.
BrightBubbles Laundry and Dry Cleaning
Madhyam Marg, Mansarovar Sector 6, Mansarovar, Jaipur, Rajasthan 302020