BrightBubbles Pickup & Delivery Policy

BrightBubbles provides pickup and delivery services through registered laundries and delivery partners. Depending on the order, pickup or delivery may be handled by the laundry's own rider or a BrightBubbles platform delivery partner.

Customers must provide a complete and accurate pickup address. The address should include house/flat number, building or society name, street/area, city, useful landmarks, and the correct map location where applicable. BrightBubbles or the delivery partner may contact the customer if the address cannot be located.

Customers can select an available pickup time slot while placing an order. A slot represents the expected pickup window and not an exact arrival time. Pickup availability depends on laundry operating hours, rider availability, daily capacity, location, existing bookings, and other operational conditions.

Customers should be available at the selected pickup location during the chosen time slot. If the customer is unavailable, unreachable, or the location cannot be accessed, the pickup may be marked unsuccessful. A new pickup slot may be offered based on availability.

Depending on the order, the delivery partner may verify order details, verify the customer's OTP, photograph the clothes/items before pickup, and record relevant pickup information. Customers should report discrepancies as soon as possible.

Photographs may be taken during pickup to document the condition and contents of the order. They may be used for order verification, item tracking, dispute resolution, lost or damaged item claims, and internal operational purposes.

The weight provided during order placement may only be an estimate. After pickup, the laundry may weigh and itemize the clothes. The final amount may differ from the original estimate. Where applicable, the customer will be shown a revised bill for approval.

Customers can select an available delivery slot where supported. Delivery slots are subject to availability and operational capacity. A selected slot represents an expected delivery window and does not guarantee an exact arrival time.

The assigned delivery partner will attempt to deliver the completed order to the selected address during the scheduled delivery slot. The customer may be required to provide a delivery OTP before receiving the order.

If the customer is unavailable, the rider may contact the customer, another delivery attempt may be arranged, the customer may be offered an available rescheduling slot, and additional delivery charges may apply where applicable. Repeated unsuccessful delivery attempts may be handled under the applicable cancellation or operational policy.

Customers may request delivery rescheduling where available. Rescheduling depends on available delivery slots, rider availability, laundry capacity, delivery zone, and operational conditions. Applicable rescheduling or additional delivery charges will be communicated where relevant.

BrightBubbles may provide Express Delivery as an optional service. Express orders may have additional charges, different turnaround times, limited availability, and specific pickup/delivery slots. Express availability depends on laundry capacity and platform rules.

Where live tracking is available, customers may view the delivery partner's approximate location during an active delivery. Location tracking is used for delivery-related purposes and may stop once delivery is completed.

Delivery partners may be assigned multiple orders during the same route. BrightBubbles may optimize routes and delivery sequences based on location, time slots, rider availability, and operational requirements.

A delivery partner may collect delivery confirmation through OTP verification, photograph, or other applicable methods. Delivery proof may be used to resolve future disputes regarding successful delivery.

If the customer provides an incorrect, incomplete, or inaccessible address, delivery may be delayed or unsuccessful. The customer may be responsible for additional delivery attempts or applicable charges resulting from incorrect information.

Customers should ensure that pickup and delivery locations can be safely accessed. A rider may decline to enter an unsafe or restricted location and may request the customer to meet at a reasonably accessible location.

Pickup or delivery may occasionally be delayed due to traffic, weather, unexpected operational issues, high order volume, rider availability, address/accessibility issues, technical problems, or other circumstances beyond reasonable control. BrightBubbles will make reasonable efforts to minimize delays.

If pickup or delivery repeatedly fails because the customer is unavailable or cannot be reached, BrightBubbles or the laundry may cancel the order or apply applicable charges according to the relevant cancellation policy.

If an item is missing or appears damaged after delivery, the customer should report the issue through BrightBubbles support as soon as possible. The issue may be investigated using pickup photographs, delivery photographs, order records, weighing information, laundry records, and delivery records. Approved compensation or resolution will follow the applicable claim policy.

For pickup, delivery, tracking, rescheduling, or delivery-related issues, customers can contact BrightBubbles through the support options available on the website or application.